top of page

Terms and Conditions from 1st October 2015

Please note that our terms and conditions have been modified to comply with the Consumer Rights Act 2015. All purchases from 1st October 2015 are governed by these new terms:



Please make sure both the e-mail and home address you provide to us are correct and your mailbox is in proper working order. All order correspondence will be sent to that e-mail address. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Please note in particular that:

No orders shall be accepted from persons under the age of 18

While we try to ensure that all details (including prices) displayed on this web site are correct and up to date, we cannot be held responsible for their accuracy.You must ensure that, prior to placing an order, you have checked all relevant details about the products you have selected as their relevant details may have changed since you last visited this online store.

All products displayed on this web site are subject to availability.

All prices are inclusive of UK VAT (but do not include delivery charges).

Your payment card will be debited immediately.

No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.Custom or Made to Order ItemsMade to Order is when an item has to be custom ordered in a colour, quantity and size of your choice; this applies to any item not held 'in stock' in our store including but not limited to wedding dresses and bridesmaids dresses.

The main characteristics of the items purchased are as displayed on the front of the order sheet and more fully described on the website,, where appropriate.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Made to Order items are excluded from the statutory cancellation rights under the Consumer Rights Act 2015.

The total payable(including VAT) is as displayed on your order sheet.

Items can be collected from store or are delivered within the UK free of charge.

If your order includes Made to Order items you may choose to pay a 50% deposit at the time of ordering; in which case you are committed to pay the balance of the order price within 14 days of the item(s) arriving in store.

Items can be delivered to the store anytime from the date the order is placed to the delivery date provided on the order sheet.

Measurements are used to guide size choice but garments are not made to your exact measurements; you should always order the size your measurements suggest when compared to the size chart of the relevant designer on our website or in store.

It is normal for items to need alteration by a seamstress for a 'perfect fit'; these are at the customer's expense and to be provided privately by a seamstress of the customer's choice.

Swatches are provided for general reference only and we cannot be held liable for variation in the actual colour of the garments supplied by the designer.

We highly recommend that all dresses for any one event are ordered together to minimise any impact relating to dye lots.

Any item not paid for and collected/delivered after 14 days will be subject to a storage fee of £25 per week for each bridesmaid dress, Prom dress or eveningdress and £50 per week for each wedding dress which will be added to your balance.

All items remain our property until full payment has been received; including any storage fees.

Please contact us as quickly as possible if you believe there is a fault with any item delivered to you.


Sale and Items delivered from stock - when purchased Online

You have the right to cancel your order and return the items to us within 14 days of receipt.To exercise your cancellation right please email: before the expiry of the 14 day cancellation period.

Please state item(s) to be returned, date ordered and name the order was placed under.

We will acknowledge your email and you should then return the item.

You should not delay the return but have 14 days for the item to be returned to the shop address as given above.

We will refund your initial purchase price on receipt, but do not refund postage charges.

Your refund will be processed within 14 days of the items being received back at the shop/Items must be returned in the condition in which they were supplied; we will deduct an amount from the refund if the returned item is deemed damaged or worn.

We will inform you if this is the case.

Please note certain items cannot be returned if opened - underwear including hoops and jewellery items including earrings.  

For your own protection, we do recommend that you use a 'signed for' delivery service that also insures you for the full cost of the garment.

As any item lost in the post when en-route to us will NOT be refunded.


Pricing and Availability


Please note that dispatch times are not guaranteed dispatch times and should not be relied upon as such.


As we process your order, we will inform you by email if any products you order turn out to be unavailable. Despite our best efforts, there may be small errors in our catalogue. We verify prices as part of our dispatch procedures. If a price is different to our stated price, we will contact you for instructions before dispatch, at such time you may cancel your order if you so wish.CopyrightAll rights reserved. The material on this site is protected by copyright throughout the world and is owned by Puzbie Limited or its licensors. The text, images and other information is covered by copyright and may not be used in full or part without our express permission.You may read, print and download it for private use only.You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.You may not commercialise or otherwise copy it without our permission.Use of this site is subject to our terms and conditions of use.Privacy and Data ProtectionThe information you provide on this online store will be held by Puzbie Ltd .Use of your information: The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers' orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this Web site) for sending information to you about our products from time to time. In addition, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud.Disclosures of your information: We will not disclose your information to any other companies other than those belonging to the same group of companies. We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders or as may be required by law or legal proceedings.Access to our WebsiteWe will do our utmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.Your conductYou must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.CustomsYour privacy is important to us and we know that you care about how information about your order is used and shared, we would therefore like our international customers to be made aware that cross-border deliveries are subject to opening and examination by customs authorities. We may also provide certain order, delivery and product information to our international carriers, which may be used to assist customs clearance and comply with local laws.Electronic communicationsWhen you visit our Website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.Events beyond our reasonable controlWe will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.


bottom of page